FAQ

Frequently Asked Questions

Q. How does your service work?
A. It’s simple. Place your order online HERE or call us at 941-3463 and give us your phone number and delivery address. Tell us which restaurant that you want delivery from. Order your items by number, tell us your payment method and then sit back and relax. Your food should arrive in about an hour.
Q. How does online ordering work?
A. Click on "Order Now", then select your zip code and then the restaurant you’d like to order from. Select your items, enter your phone, name and address, then follow instructions to place the order.
Q. Which areas do you deliver to?
A. We deliver to 3 separate delivery areas (Kailua, Honolulu and Pearl City/Aiea), each with their own distinct selection of restaurants. Deliveries outside of the areas listed below are available under certain conditions, please call 941-3463 to inquire.

  • Kailua: Includes all of Kailua, Yacht Club Knolls, Yacht Club Terrace as well as the Kaneohe Marine Corp Base.
  • Honolulu: Includes the entire area stretching from Waikamilo Rd thru Aina Haina. These are the included zip codes: 96813, 96814, 96815, 96816, 96817, 96821, 96822, 96826.
  • Pearl City & Aiea: This area includes Salt Lake, AMR, Pearl Harbor Housing, Radford Terrace, Halsey Terrace, Catlin Park, Moanalua Terrace as well as Pearl City and Aiea, Hickam Air Force Base and Pearl Harbor. Zip Codes included are: 96701, 96782, 96818, 96819(partial), 96797(partial), 96853.
Q. How much does it cost?
A. Delivery ranges from $5.99 to $11.99 (depending on your zip code) and there is a $15 food minimum order for dinner, $30 minimum food order for lunch ($15 after 12:30pm). Ordering online vs. calling can save you up to $2.00 in some areas. Restaurant pricing may be higher than in-house menus due to the costs of delivery (insurance, packaging etc.)
Q. How do I know that my online order has been placed?
A. You will receive a confirmation email immediately after processing your online order. For first time internet customers, you will also receive a confirmation phone call within a few minutes after your order has been received (for repeat internet customers, we will only call should there be any questions regarding your order). Please be sure to provide a contact phone number where you can be reached. Please make sure that you did receive the confirmation email, this will help ensure that we have also received your order.
Q. How long does it take for delivery?
A. Delivery takes about an hour. Weather, traffic conditions, driving distance as well as ordering during peak hours may require us to ask for additional time. We do however try our best to deliver your order as soon as possible.
Q. How do you keep my food from getting cold?
A. We pick up your food right from the restaurant’s kitchen and carry it in our mylar constructed insulated heat bags. These bags are designed to keep hot food hot and cold food cold.
Q. How much does it cost to have food delivered?
A. Delivery ranges from $5.99 to $10.50 (depending on your zip code) and there is a $15 minimum food order. Restaurant pricing may be higher than in-house menus due to the costs of delivery (insurance, packaging, etc.)
Q. What’s the standard tip for drivers?
A. Our “mobile waiters” work for tips just like restaurant wait staff. They also provide their own vehicles and fuel. A customary 10%-20% gratuity is greatly appreciated.
Q. What is the minimum order amount?
A. Minimum food order for lunch is $30 and after 12:30pm is $15. There is a $15 minimum food order for dinner.
Q. Why do I need to give you my phone number?
A. Your phone number is unique to your address, therefore, it’s the only way to store and retrieve your delivery address and customer information.
Q. How often do you update your menu guides?
A. We print new menu guides approximately every 6 months. Due to the frequency of restaurant price and menu adjustments, some changes go unannounced. We apologize for this inconvenience. Menu prices are the most accurate and up to date online. View menus HERE.
Q. Does the credit card and cardholder need to be present to be able to use a credit card?
A. Yes, both the credit card and cardholder would need to be present upon arrival of your meal, the card would need to be presented and imprinted by your mobile waiter as well as signed by the cardholder.
Q. Do you have Gift Certificates?
A. Room Service in Paradise gift certificates make ideal, thoughtful presents for new parents, clients, outstanding employees–anyone who likes to eat! We offer gift certificates in any denomination from $25 up. We can postal mail a gift packet to you or direct to the recipient, or you can stop by our office to pick it up. You can pay by credit card over the phone or cash in person. Gift certificates are non-refundable and any credit balance will be carried until used.
Click here to download our Gift Certificate order form
Restaurant hours, menu items, and prices are subject to change without notice. Please check your order carefully upon its arrival–though we strive for perfection, mistakes happen, and the sooner we learn of them, the faster we can correct them.